FAQs

We are your dedicated support for purchases from Southeast Asia and India. Our expertise lies in identifying the perfect supplier for your needs and negotiating on your behalf. Furthermore, we ensure quality assurance by conducting thorough product inspections before dispatch. Trust us to streamline your sourcing process, guaranteeing the best fit suppliers and delivering impeccable products to your doorstep.

Canned products typically have a shelf life of 24 to 36 months, while frozen and shelf-stable ready meals can last from 9 to 18 months. Rest assured, we provide you with products that meet these longevity standards, ensuring the quality and freshness of your purchases. Our commitment to delivering goods with substantial shelf life guarantees that you can enjoy our products for an extended period, maintaining their taste and nutritional value.

We understand your logistic needs, and while the usual norm is a full container load, we are flexible and can also accommodate less container load shipments. Please note that arranging freight for smaller loads may take a bit longer, but we are committed to providing you with a seamless logistics solution. Whether it's a full container load or a smaller shipment, we are here to support your transportation requirements and ensure timely delivery of your goods.

We cater to customers worldwide, serving all countries across the globe. No matter where you are located, we are committed to meeting your needs and delivering our products to your desired destination.

Quality is our utmost priority, and we ensure that all our products undergo a rigorous QA check. Our process involves randomly selecting samples from finished products and conducting thorough analyses in our state-of-the-art labs. Only after these stringent evaluations are completed and our quality standards are met, do we release the products for shipment. This meticulous approach guarantees that you receive consistently high-quality goods, providing you with peace of mind and confidence in the products you purchase from us.

We are dedicated to supporting buyers in developing their packaging and providing all the necessary details required on the labels. Our team is well-versed in packaging design and can assist you in creating a visually appealing and informative packaging solution. We understand the importance of accurate and comprehensive labeling, and we work closely with you to ensure that all required information is included, such as product details, nutritional facts, and any regulatory requirements.

The quantity of cases for each item (SKU) typically ranges from around 400 to 500, depending on the specific products. We understand the importance of providing sufficient quantities to meet your demand and ensure product availability. Our goal is to accommodate your needs and maintain a healthy inventory level, allowing you to efficiently manage your business operations. Whether it's 400 or 500 cases per item, we strive to provide you with the necessary quantities to support your sales and meet customer demands.

We have a fee structure based on the performance of our responsibilities. Our pricing model reflects the value we bring through fulfilling our commitments and meeting your expectations. By aligning our fees with the quality of our service and the successful execution of our responsibilities, we ensure a fair and transparent partnership.

As an agency dedicated to supporting your purchases, we prioritize transparency by providing real-time updates on the production process. We understand the importance of keeping you informed every step of the way, ensuring you have visibility into the progress of your orders. It's important to note that we do not hold any inventory on our account. Instead, we focus on facilitating seamless communication and coordination between you and the suppliers, ensuring efficient production and timely delivery.

We have established strong partnerships with major shipping lines, allowing us to provide reliable and efficient shipping solutions for our clients. Our well-established network and connections in the industry enable us to secure competitive rates and prioritize timely deliveries. By collaborating with reputable shipping lines, we ensure that your products are transported with utmost care and handled by trusted professionals.

We prioritize quality assurance by conducting thorough checks throughout the process. We verify certifications, perform both announced and unannounced factory audits, and meticulously inspect shipments before loading. Random sampling is conducted to ensure adherence to specifications and maintain consistent quality.

Our products are guaranteed to be BPA-free. We prioritize the safety and well-being of our customers by ensuring that our products are free from harmful substances such as BPA. You can have complete confidence in the quality and safety of our offerings, as we adhere to strict standards to provide you with BPA-free products.

To provide you with personalized and efficient service, we assign a dedicated account manager who will be your main point of contact. At the beginning of our partnership, we will share their email and business mobile number with you. This dedicated person will be available to address any inquiries or concerns you may have.

We specialize in serving bulk orders and do not cater to retail customers. Our primary focus is on providing comprehensive solutions for businesses and organizations that require products in large quantities. With our expertise in handling bulk orders, we are well-equipped to meet the specific needs and demands of wholesale clients.