We ensure that orders are properly handled from the day the contract is issued until the goods are received in proper condition and as per the buyer’s requirements. In facilitating orders, we: 1. Coordinate with the suppliers and printers in: - designing new labels or modifying existing ones - ensuring that labels meet regulatory requirements of the importing country and - systematic dispatch of label and carton proofs to buyer for approval. 2. Follow up with factories for a punctual shipment of the goods, as contracted or agreed. 3. Inspect goods prior to shipment. Products not meeting the quality requirements will be held and replaced. 4. Ensure that all the required export documents are submitted by the supplier to the buyer. 5. Obtain freight rates from local shipping lines, airlines or freight forwarders; book shipping space. 6. Pre-advice shipping details, then final advice to buyer upon departure. 7. Keep track of all documents and data pertaining to an order during the 3 years following its fulfillment. While all our efforts ensure that goods arrive in good condition and meet the buyer’s requirements, in rare instances claims of damages or quality and quantity shortages may arise. In such instances, we closely follow up with the implicated parties (factory, shipping line, etc) and negotiate for the best solution to all parties.